TERMS OF BUSINESS
As a user of the website “www.dogtra-ovratnice.hr”, below we list the course of business and mutual obligations and rights.
1. PURCHASE PROCEDURE
On the website you can choose between Dogtra brand products. First, select the desired products by adding them to the cart by clicking on the “ADD TO CART” or “ADD TO CART” link.
You can add several items to the cart at once. When you decide to finish shopping, click on the option “TO CHECKOUT”.
STEPS TO COMPLETE THE ORDER:
1.1. LOOK AT THE BASKET
In the VIEW CART option, you can check the selected products and change their quantity or remove them. If you have a COUPON, you can use it by entering the coupon code and clicking “PROCEED TO CHECKOUT”.
1.2. ADDRESS FOR DELIVERY AND PAYMENT
In case the delivery address is different from the address during registration, you can choose a different delivery address. Under “Order Notes” you can enter your possible wishes regarding delivery.
1.3. DELIVERY
Here you can choose the type of delivery, depending on the price and delivery time. The default is the best price option.
1.4. PAYMENT AND SENDING THE ORDER
1.4.1. PAYMENT METHODS
Continue and choose the payment method that suits you best:
- Cash on delivery (cash payment when picking up the package)
- Payment by advance invoice (delivery after received payment)
- PayPal
1.4.2. SENDING THE ORDER
To continue, you must mark that you agree to the terms of business.
Continue and complete your purchase by clicking “FINISH SHOPPING”. The purchase will be completed.
After the order has been sent, we will confirm by e-mail that we have received your order.
At the company Gepoint doo (hereinafter referred to as the seller) we will receive the submitted order for processing, check the delivery time of the desired items and process the order as soon as possible in accordance with the general conditions. We will notify you by email about the status of your order.
If you are not satisfied with the purchase, you can reject the goods within 15 days from the day of delivery of the goods, and we will return the value of the purchase price, under the conditions specified in point 5.
2. PRICES AND METHODS OF PAYMENT
2.1. PRICES
All prices include VAT and are valid for the sender EXW, but are valid at the time the order is sent and have no pre-determined validity. The prices are valid in case of payment under the conditions determined by the seller. It may happen that the displayed price information is incorrect, which the seller warns you about when confirming the order and offers you a solution that will be mutually satisfactory. The sales contract between the seller and the buyer is concluded at the time of the order.
An email order is also considered an order. The seller has the right to accept the order or reject it. It will notify the customer of the event by email or other means.
Prices are EXW Gepoint d.o.o. (the buyer is obliged to pay the shipping costs that are shown to him during the purchase process and are charged after the offer is sent or after collection).
2.2. PAYMENT METHODS
The following payment methods are possible:
- Cash on delivery – payment in cash when picking up the goods – is only possible for Slovenia.
Note: Delivery in Slovenia is carried out via Post Slovenia. When paying by cash on delivery, Pošta charges a commission under the conditions established by Pošta Slovenije or according to the following scale, which apply only to Slovenia.- up to a value of €98, €1.05 is charged
- above €98 to €501, 1.07% of the value is charged
- above the value of €501, €5.36 is charged
Delivery and cash on delivery can also be done with GLS doo under the conditions charged by GLS doo
- By pre-invoice with payment to the bank account of the company Gepoint doo. We will send you the estimate to your e-mail address or via SMS.
- With PayPal – a safe means of payment. More about Paypal: https: //www.paypal.com Note: Postage may include shipping costs, item 3.
3. DELIVERY AND DELIVERY COSTS
3.1. DELIVERY
Through our contractual partners, your order will arrive at the desired location in the shortest possible and agreed time.
The goods will be delivered by parcel delivery to Pošta Slovenije dd or with GLS doo throughout Slovenia and other business partners and post offices throughout Europe and the world.
3.2. SHIPPING COSTS
Delivery is paid for purchases up to a total value of €180. Above this value, delivery is free for Slovenia.
During the purchase process, you can choose the desired delivery date of the ordered goods. Consequently, the shipping cost changes.
The purchase value system in combination with delivery costs is shown in the table below separately by country for which the goods are intended:
- Up to 5 days for purchases up to €180:
| STATE | COST INCLUDING VAT |
|---|---|
| Slovenia | €6.50 |
| Croatia | €14.00 |
| Italy, Germany, Serbia, UK, France, Austria, Benelux, Switzerland, Czech Republic, Slovakia, Hungary, Spain |
€29.00 |
| The rest of the world | €45.00 |
- From 5-15 days for purchases up to €180:
| STATE | COST INCLUDING VAT |
|---|---|
| Slovenia | €5.00 |
| Croatia | €12.00 |
| Italy, Germany, Serbia, UK, France, Austria, Benelux, Switzerland, Czech Republic, Slovakia, Hungary, Spain |
€26.00 |
| The rest of the world | €45.00 |
- Up to 5 days for purchases over €180:
| STATE | COST INCLUDING VAT |
|---|---|
| Slovenia | Free of charge |
| Croatia | €12.00 |
| Italy, Germany, Serbia, UK, France, Austria, Benelux, Switzerland, Czech Republic, Slovakia, Hungary, Spain |
€26.00 |
| The rest of the world | €45.00 |
- From 5-15 days for purchases over €180:
| STATE | COST INCLUDING VAT |
|---|---|
| Slovenia | Free of charge |
| Croatia | €10.00 |
| Italy, Germany, Serbia, UK, France, Austria, Benelux, Switzerland, Czech Republic, Slovakia, Hungary, Spain |
€22.00 |
| The rest of the world | €40.00 |
Shipping costs may change after the order has been placed, depending on the volume and weight of the product. The customer will be notified of the incurred costs.
4. WARRANTY
Articles have a guarantee, if it is stated so on the guarantee sheet or on the invoice, in accordance with the Law on Consumer Protection RHR (ZVP).
The warranty is valid in accordance with the instructions on the warranty card and after submission of the invoice, which also states the valid warranty period.
During your purchase, you will also receive instructions to help you claim your warranty.
5. RETURN OF GOODS
If, as a customer (the above applies only to natural persons who acquire the item for purposes outside of their income-generating activity) you are not satisfied with the ordered items, you have 14 days at your disposal to withdraw from the contract in writing. The period begins the next day after receipt of the goods. Products must be returned to the seller within 30 days of written notice of withdrawal from the contract. The cost of return is borne by the buyer.
You will find the contract cancellation form here: Contract cancellation form
Before returning the goods, inform us at the e-mail address info@dogtra-ovratnice.si or call us at +386 (0) 41607 517 to agree on the best method of return.
We do not accept redemption shipments.
Cancellation of the contract must always be obtained in writing. The products must be undamaged and in the original packaging with manuals and all warranty certificates, i.e. the attached copy of the original invoice. The consumer may not use the items unhindered until the contract is withdrawn. The consumer may inspect and test the products to the extent strictly necessary to determine the actual condition. The consumer is responsible for the reduction in the value of the goods if the reduction is the result of handling that is not necessarily necessary to determine the nature, characteristics and functioning of the goods.
We will pay the purchase price of the returned items to your transaction account or, according to the agreement, we will reduce the amount by this amount during the next purchase. We return money exclusively to transaction accounts and do not pay out in cash. The only cost borne by the consumer is the direct cost of returning the goods. If the products are damaged, used, dirty, without the original packaging or the original packaging is damaged, the merchant reserves the right to refuse the return or to charge an appropriate fee. We will issue a refund as soon as we receive the goods or within 14 days at the latest.
We do not accept withdrawal from the contract in the following cases:
- if the goods are damaged, dirty or have visible signs of use (inside and outside the device)
- if the device software has been modified, installed or differs in any way from the original installation
- if the device or software contains user data, images and settings
- if product batteries are being charged or used. The batteries are in a special condition before sale, which allows them to stand still for a longer period of time. If they are activated, their “wearing off” begins.
- if the accessories, instructions and accompanying software are destroyed, dirty or missing (or the security seal is broken), the warranty card
- for goods or services whose price depends on fluctuations in the markets over which the company has no control and which may occur within the withdrawal period
- for goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs
- for goods that by their nature do not meet the conditions for return, are perishable or quickly expire
- for the provided service, if the company fulfills the contract in full, and the service was started with the explicit prior approval of the consumer and with consent to the loss of the right to withdraw from the contract when
- the company fully fulfills it
- goods which by their nature are inseparably mixed with other objects.
If the returned product belongs to the cases mentioned above, but the retailer decides to return it as a service to the customer, a cleaning or restoration fee of up to 20% of the value of the product including VAT may be charged, with a minimum amount of €20.
The concept of goods covered by ZVPot also includes sales packaging, as it is an integral part of the shipment. Destroying or damaging the packaging reduces the value of the goods. Each package can be opened beautifully, so there are no visible consequences of opening. For damaged packaging for which the consumer is responsible (e.g. because he packed the package carelessly when returning it or because he unnecessarily tore the packaging when opening it), the merchant can charge a fee of up to 30% of the value of the goods.
You can return the products in person or by delivery service to the company Gepoint doo Poljane 1, 6276 Pobegi – we do not accept return shipments. Please contact our claims department about the best method for you before returning the goods.
We advise:
- that before returning the goods, they are properly secured in the appropriate transport packaging
- if you give a guarantee that you will send the goods directly to an authorized service center, because that way the situation will be resolved faster
The right to a refund of the purchase price in case of warranty claims and material defects is regulated in more detail by the provisions of the Consumer Protection Act (unofficial simplified text).
Product return for legal entities
If you want a business account, you accept the terms and conditions that apply to businesses. We enable companies, independent entrepreneurs and other legal entities to return item shipments under warranty conditions. Legal entities do not have the option to withdraw from the contract within 14 days or for a refund, as is the case for consumers (natural persons).
6. LEGAL NOTICE
The general conditions of the dogtra-ovratnice.hr web store are drawn up in accordance with the Consumer Protection Act, the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom -1).
Consumer Protection Act (ZVPot))
The general conditions determine the operation of the web store www.dogtra-ovratnice.hr (the seller), the rights and obligations of the user and the seller, and regulate the business relationship between the seller and the buyer.
The customer is bound by the general conditions valid at the time of purchase (placing an online order). When placing an order, the user is always warned of the general business terms and conditions, and by completing the order, he confirms his agreement with them.
Protection of personal data – ZVOP
By subscribing to e-news, using the contact module or completing the process of submitting an inquiry, order, purchase and registration, the user agrees that Gepoint doo processes (collects, enters, stores and uses) the personal data obtained in this way in accordance with the provisions of the Law on protection of personal data (ZVOP-1).
The company Gepoint doo uses personal data only for internal purposes in order to enable you to access certain information and certain places on the website and for the purpose of making a successful purchase. The data is also used for general or necessary communication with the user.
We will never send you e-mails that you have not signed up for, except for important transactional e-mail addresses. At any time, you can unsubscribe from our e-mail, request information regarding the protection of your personal data and send us changes to your submitted personal data to info@gepoint.si or info@dogtra-ovratnice.si.
The statement on the protection of personal data refers to the presentation page of the company Gepoint doo and to all its subpages and related pages owned by the company. The websites on this default page may contain links to other service providers and websites to which this privacy statement does not apply. Therefore, when you leave the Gepoint doo website, please re-read the privacy statements of each website that collects personally identifiable information.
The company Gepoint doo ensures that the personal data of its users is protected in such a way as to prevent accidental or intentional destruction, modification, embezzlement, loss or processing by unauthorized or third parties. The user must take care of the protection of personal data by protecting his username and password, which he received during registration.
Copyright protection
The entire content of the website www.dogtra-ovratnice.hr is protected by copyright as an individual creation or as a database and is the property of Gepoint doo or its business partners. Protection includes text and graphic design. The images are freely available on the Internet and at www.dogtra.com. Content protected by copyright may only be used for private purposes or with the written consent of Gepoint doo
6.1. LIMITATIONS OF LIABILITY
The company Gepoint doo makes every effort to ensure that the information published on its website is up-to-date and accurate. However, the characteristics of the item, the delivery time or the price can change so quickly that Gepoint doo as an administrator and seller fails to correct the information on the web pages. The administrator is also not responsible for grammatical and descriptive errors on the entire website www.dogtra-ovratnice.hr.
Gepoint doo is not responsible for the content of opinions on articles written by visitors. We endeavor to review and reject opinions prior to publication that are patently false, inappropriate, misleading or offensive. The company Gepoint doo is not responsible for the information in the opinions and limits itself from any liability arising from the information given in the opinions.
Gepoint doo, as the owner, has the option of withdrawing from the contract only if an obvious mistake is established (Article 46 of the Civil Code). An obvious defect is considered to be a defect in the essential characteristics of the object and all errors that are considered decisive according to trade customs or according to the customer’s intention and for which Gepoint doo, if it had known about them, would not have confirmed or concluded a contract. This also includes obvious pricing errors.
7. ADDITIONAL PURCHASE BENEFITS
7.1. GIFT VOUCHERS
Gift your loved ones! Give them a GIFT VOUCHER for shopping in our web store.
You can give gift vouchers for a birthday, wedding anniversary, Christmas or New Year, graduation…
You can buy a gift certificate in our store. When shopping, you can choose between different values.
After completing the purchase, you will receive an automatically generated gift certificate in PDF format to the entered e-mail address.
Purchase procedure with gift vouchers:
- The customer adds the selected gift certificate or more to the basket
- After successful payment, the customer will receive automatically generated gift vouchers with a unique code and validity to his entered email
The recipient of the gift voucher can use the voucher on the website www.dogtra-ovratnice.hr to purchase all products.
When completing the purchase, the recipient enters the code printed on the gift certificate in the “coupon code” field.
The value of the voucher is subtracted from the total amount.
In the case of a purchase that is greater than the specified value of the voucher, the customer pays the difference in the value of the order.
In the case of a purchase lower than the specified value of the voucher, the recipient of the coupon will not be refunded the rest of the amount.
Gift vouchers can only be redeemed once and are valid for 90 days from the date of purchase.
7.2. DISCOUNT COUPONS
You can get coupons:
- As an additional benefit in case of purchase above a certain value
- In special cases during the purchase process
- In case of extraordinary or holiday campaigns
- In case of participation in prize games and other promotions
- Other: Coupons are multi-digit codes that contain a discount percentage.
Coupons can be redeemed and their code entered in the next purchase process. The final value of the purchase is reduced by the percentage of the coupon.
8. COMPLAINTS AND DISPUTES
The company Gepoint doo tries its best to fulfill its duty to ensure an efficient complaint handling system.
In case of problems, the customer can call 041 607 517 or write to our e-mail address at info@dogtra-ovratnice.hr or info@gepoint.si. The appeal procedure is confidential.
The company Gepoint doo tries its best to resolve all disputes amicably, and not through court, because the procedures are lengthy and largely disproportionate to the value of the products (one or more of them) that are usually the subject of the dispute.
9. OUT OF COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the legal norms of the company Gepoint doo does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of consumer disputes that the consumer could initiate in accordance with the Law on out-of-court resolution of consumer disputes.
We use a platform (SRPS) available here for consumers to resolve consumer disputes online.
This regulation derives from the Act on out-of-court settlement of consumer disputes, Regulation (EU) no. Regulation (EC) no. 524/2013 of the European Parliament and the Council on online resolution of consumer disputes and amendments to Regulation (EC) no. 2016/2004 and Directive 2009/22 / EC.
10. MATERIAL LACK
The consumer can exercise his rights arising from a material defect if he informs the seller about the error within two months from the day the defect was discovered. The consumer must describe the fault in detail in the fault notification and allow the seller to inspect the product.
The seller is not responsible for material defects of goods that appear after two years have passed since delivery. A defect in the item will be deemed to have existed at the time of delivery if it occurs within six months of delivery.
The consumer, who has correctly informed the seller about the defect, has the right to demand from the seller that:
- remove the defect in the goods or return part of the amount paid in proportion to the defect or
- replace defective goods with a new flawless one or
- return the paid amount.
WHAT IS MATERIAL LACK?
When:
- the article does not have the properties necessary for its normal use or circulation
- the item does not have the properties required for the specific use for which the buyer is purchasing it, but which the seller was aware of or should have been aware of
- the article does not have properties and characteristics that are expressly or tacitly agreed or prescribed
- the seller has supplied an item that does not match the sample or model, unless the sample or model is shown for information only.
How is subject suitability checked?
It is checked with another, flawless item of the same type, as well as with the manufacturer’s statements or the statements on the item itself.
How is material deficiency determined?
The customer must inform us of any material defect, together with its detailed description, within the legally prescribed period, and at the same time allow us to inspect the item. You can find the form for reporting a material error here.
The right to a material defect in the article is regulated in more detail by the provisions of the Consumer Protection Act.
11. COOKIES
All website visitors on their devices, which they use to browse the Internet, already have a huge number of cookies from different websites. The new legislation (ZEKom-1) brings into force changes regarding notifications or visitor consent regarding the use of cookies.
11.1. WHAT ARE COOKIES?
Cookies are text files that are stored on devices (computers, tablets, mobile phones) during Internet searches. Cookies are stored to identify the devices users use to access them. The storage of cookies on devices is under the constant and complete control of the browser used by the user, unless the user has disabled the storage of cookies on his device.
11.2. WHAT IS THEIR ADVANTAGE?
Stored cookies enable faster and easier interaction between web users and websites. With the help of stored cookies, a certain website remembers the individual’s preferences, thus shortening the time and increasing the efficiency of browsing websites.
11.3. EXAMPLES OF THE USE OF COOKIES:
- Adjusting the display of content on web pages according to past visits.
- Websites that require a login retain an individual’s login using stored cookies.
- Recognizing the device you use to access the website allows you to customize the display of content on that device.
- are mandatory for the smooth operation of certain services (internet banking, web stores, etc.)
- Saving selected devices, offers and their mutual comparison
- Monitoring traffic on a specific website (content performance, ad relevance, website improvement)
11.4. COOKIE SETTINGS?
Storing cookies on the device is the decision of each individual. Control and change of cookie settings is enabled in any browser used by an individual. For information about cookie settings, select the web browser you are using.
11.5. USE OF COOKIES ON OUR WEBSITE
Our website uses cookies so that we can distinguish visitors and count their number exclusively for our own purposes, thus improving the performance of the site. For this purpose, we use the most commonly used tool Google Analytics. You can read more about Google Analytics cookies by clicking on this link. Our website also uses cookies that provide you with a better user experience by remembering your login or registration on the website, data entered in web forms, products added to the cart, last viewed products and your consent to the use of cookies.
We will not forward information collected through cookies to third parties.
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